Frequently Asked Questions
We ship in as little as a week, though shipping time frames are dependent upon product availability.
We do not provide warranty on third party products beyond a guarantee that they will arrive at the client’s destination undamaged and matching the order description. However most of our providers do have product warranties on their specific products, though the manufacturer warranties will vary on a manufacturer by manufacturer and even product by product basis.
Bioware Scientific is an online marketplace that distributes superior science and laboratory equipment. We strive to deliver an unparalleled customer experience that focuses on simplifying the entire process of maintaining a well-stocked laboratory and offer cost-effective laboratory supplies to help small and new labs stay ahead of the curve.
To learn more about Bioware Scientific, please visit About Us.
We take necessary care during the packaging of fragile products. However, to submit a claim, please contact info@biowaresci.com or call us at 480-630-1651.
We prefer orders placed online, but if you are having difficulties placing an online order, please email us at info@biowaresci.com or call 480-630-1651. We can provide full assistance to help you place an order.
Bioware Scientific does not service or repair any equipment, however, we can help you connect with qualified service providers based on the type of lab equipment you need assistance with.
